KEYNOTE SPEAKER · AUTHOR · 25+ YEARS LEADING CUSTOMER EXPERIENCE
Sean Albertson brings The Ascent to your stage: a story-driven keynote about what it takes to understand and really take care of your customers, with a twist. He introduces a live app that puts part of the story on every phone in the room. Some of it is for everyone. Some of it is meant for one person.
MEET SEAN
For more than 25 years, Sean has led the teams that serve, study and understand customers, at companies from start-ups to the Fortune 100.
As a consultant, he has advised dozens more. He has owned the numbers, fought for the budget, and kept programs alive through reorgs. So when he talks about customers, it doesn’t sound like theory. It sounds like someone who has sat in your seat.
I can always count on Sean to deliver engaging, passionate and powerful presentations. The feedback from conference attendees is always exceptional.
- Marissa B., meeting professional
WHY PLANNERS BOOK IT
An opening film rolls, and Sean walks into a room that’s already leaning in.
Mountains climbed with the wrong gear, a customer who looked happy until they weren’t. The kind of stories people bring up at dinner.
Secret messages, private questions and live results keep every person involved from the first minute to the last.
Big laughs, and a few silences where the whole room goes still. Those are the moments people talk about on the way out.
THE ASCENT KEYNOTE
Most interactive keynotes stop at a poll on a screen. In The Ascent, the story spills onto every phone in the room. Messages arrive mid-story. Questions show up for one person only. The app answers people back. Nobody checks email, because the phone is part of the show.
SECRET MESSAGE
While Sean tells the story of a twelve-year customer, the account’s dashboard sits on every phone, all green. Then the customer’s reply arrives on every phone. Sean never reads it out, so the only way to know what it says is to look.
PRIVATE QUESTION
When Sean talks about the person quietly holding the company together, each phone asks its owner a question nobody else in the room can see.
PERSONAL REPLY
Rate your company with your gut and the app answers you, not the room. Rate it high and you might read, “Bold. We’ll check your work.”
YOUR OWN ENDING
At the summit, each phone shows that person’s own Ascent Position and where their company should start. No two phones in the room end the same way.
WHAT YOU TAKE HOME
After the event, you get a report built from your own people’s anonymous answers. It’s an honest read on where the company stands, from the people closest to your customers.
01
How your people rate the company at every camp
02
Where leaders and the front line see things differently
03
The camp that’s holding the rest back
EXAMPLE DATA
THE ASCENT REPORT
142 people · Example data
POSITION
Established
Aligned Leadership
2.7
Integrated Operations
2.6
Signal Intelligence
2.4
Customer Health
2.3
Experience Orchestration
2.0
Navigation Engine
1.6
Gut rating
7.1
Calculated
4.6
Leaders vs. front line
3.4 / 2.1
BRING THE ASCENT TO YOUR TEAM
60 MINUTES
For all-hands meetings, leadership offsites, kickoffs and customer summits.
THE DEEPEST VERSION
HALF DAY TO FULL DAY
The keynote, plus working sessions built into the climb.
Sean’s focus on using technology to deliver better experiences will help us rally behind the focus on the customer
Trina L., audience member
Very engaging and insightful session that underscores how companies need to break up silos and invest in more cohesive strategies.
Alethea Avatara, audience member
Riveting storytelling describing journey experience and best practices.
Martha Sager, audience member
THE SUMMIT
Tell Sean about your event. He’ll get back to you personally, usually within one business day.